> We pay for Google Drive, Google Fi, and Google Play Movies so I was hoping there would be some level of customer service for paying customers. There are no phone numbers available for customers who pay for services or those who only use free services.

I pay for Drive (now part of Google One) and they advertise free phone support with it. I've never used it, and it turns out it's not a phone number you can call, but rather you request a call from them:

https://support.google.com/googleone/contact/googleone_c2c?h...

So there is a level of support for paying customers... at least in theory. I haven't heard of anyone's experiences with it in practice, however.

Curious if anyone here has tried Google One support, and whether their reps have the ability to escalate issues, the way G Suite reps can?